Customer Success Representative

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Representative

About this job

Why would you want to work for us?

We are a young and ambitious, easygoing company with a big dream: Become a hyper scalable talent tech disruptor with happy employees and happy customers!

What we can offer you:

  •   A lot of enthusiastic colleagues from whom you’ll learn a lot as well as have fun with

  •   Daily healthy lunches

  •   A hip office space

  •   Cool Friday afternoon drinks

  •   A custom made development plan to stimulate your growth and opportunities within Wonderkind

  •   An inspiring and entrepreneurial work environment

What makes the position of Customer Success Representative so interesting?

As a Customer Success Representative, you play an important part supporting our Customer Success Managers and Account Executives to gain and maintain happy customers and realize growth in existing customer key accounts. The tasks you will be executing are as followed. Also, taking initiative and joining projects that match your interests is always appreciated!

  • Making sure customers’ campaigns run smoothly:

    • Helping with the setup of campaigns

    • Analyzing campaigns and make recommendations to customers and/or Customer Success Managers to ensure the objectives are met

    • Implementing optimizations

  • Serving as a key point of customer contact and taking responsibility for all support inquiries from A to Z. This includes coming up with solutions exceeding customers’ expectations.

  • Mastering the CRM system: keeping all customer information up-to-date

  • Provide customer insights to the Customer Success Managers

You will be joining our Customer Success team. A fun, outspoken team with a mix of Customer Success Representatives, junior and medior Customer Success Managers and two Customer Success Team Leads. Your career development path could roll our towards a Customer Success Manager.

About Wonderkind

Who are we looking for?

  • Do you like working in a dynamic scale up environment?

  • Do you want to be a part of conquering the recruitment market with our new and unique technology?

  • Do you speak sufficient Dutch and English?

  • Do you have an eye for details and work well with deadlines?

  • Are you solution driven and thrive on challenge?

  • Do you have a feeling of responsibility and passion to make our clients happy?

  • Do you keep a cool head and continue to function effectively in stressful situations?