Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

About this job

Why would you want to work for us?

We are a young and ambitious, easygoing company with a big dream: Become a hyper scalable talent tech disruptor with happy employees and happy customers!

What we can offer you:

  • An inspiring and entrepreneurial work environment
  • A custom made development plan to stimulate your growth and opportunities within Wonderkind
  • Daily healthy lunches
  • An inspiring and cool office space
  • Cool Friday afternoon drinks
  • Performance bonus

What makes the position of Customer Success Manager so interesting?

In the position you will multi-task by combining sales, relationship management, coaching and advising customers and be fundamental for establishing the future and international growth of Wonderkind. Your key responsibilities will be:

  • Providing customer insights and making suggestions for improvements that contribute to the execution of the customer campaigns.
  • Working collaboratively within the Sales team to drive renewals and growth in existing accounts using customer insights, identifying churn risks and identifying upselling opportunities.
  • Troubleshooting and coming up with initiatives that exceed the expectations of customers and positively boost the relationship
  • Advising customers on hiring strategies and being a sparring partner in the decision making process for customers

You will be part of the Customer Success team. We are a close and enthusiastic team with mostly medior employees. In this position you will work very closely with the Account Executives who close the deals with our new customers and with the Customer Success Representatives who focus on the support inquiries from customers from A to Z. 

Who are we looking for?

  • Do you flourish working in a scale up environment?  
  • Do you speak sufficient Dutch and English?
  • Do you have a passion for managing customer relationships and you can connect easily with people?
  • Have a track record of success in a similar kind of position within a Tech environment?
  • Have a commercial mind set for expanding and renewing client relationships?  
  • Are you getting super excited if you can help increase Wonderkind’s brand in the Dutch and surrounding markets?

If this sounds like you, we are very interested to talk to you!

About Wonderkind

Acquisition not appreciated