Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

About this job

Why would you want to work for us?


We are a young and ambitious, easygoing company with a big dream: Become a hyper scalable talent 

tech disruptor with happy employees and happy customers!


What we can offer you:

  • An inspiring and entrepreneurial work environment

  • custom made development plan to stimulate your growth and opportunities within Wonderkind

  • Kick box classes in our office gym

  • Daily healthy lunches

  • An inspiring and cool office space

  • Cool Friday afternoon drinks

What makes the position of Customer Success Manager so interesting?

In the position you will multi-task by combining sales, relationship management, coaching and advising customers and be part of the fundament in establishing the future and international growth of Wonderkind. 


Your key responsibilities will be:

  • Providing customer insights analytics and making suggestions for improvements that contribute to the execution of the customer campaigns.

  • Working collaboratively within the Sales team to drive renewals and growth in existing accounts using customer insights, identifying churn risks and identifying upselling opportunities.

  • Troubleshooting and coming up with solutions that exceed the expectations of customers and positively boost the relationship

  • Advising customers on hiring strategies and being a sparring partner in the decision making process for customers

In this position you will work very closely with the Account Executives who close the deals with our new customers and with the Customer Success Representatives who focus on the support inquiries from customers from A to Z.


Who are we looking for?

  • Do you flourish working in a scale up environment?  

  • Do you have an entrepreneurial mindset?

  • Do you have a passion for managing customer relationships and you can connect easily with people?

  • Have a track record of success in a similar kind of position within a Tech environment?

  • Have a passion for boosting our business relationships?  

  • Are you getting super excited if you can help increase Wonderkind’s brand in the Dutch and surrounding markets?

About Wonderkind

 

If this sounds like you, we are very interested to talk to you!